Product Support Representative (m/f/d) - Kaiserslautern

Aufgaben

As a Product Support Representative you will utilize customer support planning tools to track and communicate Agile Development project deliverables, making both strategic and tactical decisions for products. In addition, you will:

• Monitor and analyze problem resolution data to understand emerging issues within the Operations Center with initial focus on
  Planning application and develop a prioritized list of product line improvements with that problem resolution data and customer
  feedback
• Assist with resolving complex problems and knowledge source for the Global Support Center on issues escalated through the
  Problem Resolution Process
• Assist with technical training for web and mobile solutions for internal users, marketing, and support groups
• Drive and support Region 2 problem resolution, planning, and PIP activities for connectivity products and solutions
• Support connectivity integration program teams with fundamental process and product knowledge
• Support Region 2 Aftermarket & Customer Support team driving the connected support strategy
• Contribute to and collaborate with the Data, Apps & Analytics product support team in USA
• Must be able to travel up to 25% domestically and internationally

Ihr Profil

• Bachelor's degree in Agricultural Business, Sciences, Marketing or Engineering or equivalent experience in a related career field
• Thorough analytical and problem-solving capability for digital product issues, data analysis, and Early Detection Problem
  Resolution (EDPR) reports
• Customer support experience with interaction regarding software, products, and services
• Understanding of dealer support processes
• Demonstrated knowledge of the problem resolution system
• Understanding of Agile software development methodology
• Passion for learning about agricultural practices and their impact on our products
• Field experience or experience working in the precision farming industry
• Dealer and/or channel partner experience.
• Strong interpersonal skills, with proven ability to take initiative to build strong and cooperative relationships
• Ability to influence without authority
• 3 or more years of Customer Support Processes and Procedures
• 3 or more years working in a cross-functional team environment
• 3 or more years in Precision Agriculture field resulting in knowledge of products, customers, markets, and competitors
• 3 or more years of experience in decision-making and driving high levels of customer satisfaction
• 3 or more years working on multiple projects with demonstrated success
• 1 or more years developing, managing, and communicating information in a clear and organized fashion
• Must be able to travel up to 25% domestically and internationally

Ihre Vorteile

• Start mit übertariflicher Vergütung (Anlehnung an den M+E Tarif Rheinland-Pfalz für diese Vakanz)
• Flexibles und modernes Arbeiten 
• Zahlung von Urlaubs- und Weihnachtsgeld
• Betriebliche Altersvorsorge